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Incorrect cost places in users and bookings

status: cause fixed, waiting for data reparation
references: 9515209, SUP-2137
reported: 2026-08-26
resolved: 2026-08-31

At multiple places, we see incorrect cost places associated with the users: when editing a user and when this user creates a booking. The correct cost places should still be somewhere in the database, as they are visible in the Manage User list (the table) and when a manager creates a booking for another user using the impersonation functionality.

Please be careful with editing users, as you might accidentally overwrite (and thus throw away) the correct cost place for that user.

If you invoice based on cost places, please consider using the impersonate functionality to create bookings with the correct cost place.

The supplier has been requested to fix this issue with the highest urgency.

Update 27 August: The supplier has identified the cause of this issue and is both working on a fix for it and replacing the incorrect cost places in approx. 20 bookings by the correct ones.

Update 31 August: The supplier has released a new version of the application containing a fix for this problem - new data loss should now be prevented. We are waiting for the broken data to be repaired.