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Incorrect User Archive Mailings

status: resolved
references: SUP-1099, CCZ-757, RU-2547
reported: 2024-07-17
resolved: 2024-10-29

Some users have received an e-mail notice saying their account will be archived due to inactivity of almost 50 days. These users should not have received this e-mail, since the accepted period of inactivity is set to 365 days.

Update 29 October: Today, the fix has been released, and we will proceed to archiving inactive users. The following steps will be taken:

  1. From Tuesday 5 November on, we will start archiving all non-activated users (that is, users who have logged in but have not been added to a device group yet) that have been created more than 50 days ago (i.e. before 16 September 2024). Generally, this concerns users that used their SurfConext credentials to log into the application without actually having any intend of using it. Therefore, these users will not receive a notification of this archive action. If a user still wants to use the application, s/he can contact the manager of the device s/he wants to book, and this manager can reactivate the user's account again. This archiving job will run daily and affects all non-activated users that have not logged in for 50 days.
  2. From the same day on, we will re-enable account archiving for activated users that have not logged in yet for more than 365 days. This means that the first accounts will we archived on 29 May 2025, and affects all accounts that have not logged in since the migration to the new application of 29 May 2024.

Update 22 October: The issue has been resolved and will be included in the next release. After this release, we will inform users in the Bookings Mailing List how we will archive the accounts that have been inactive for too long.

Update 22 July: Users that are approved (either in the old or in the new application), but have never logged in into the new application, are not considered 'active users', and therefore they were about to be archived already after 50 days. While waiting for this to be fixed, we temporarily set the archiving delay for non-active users (i.e. both users that have been approved but never logged in, and users that have not been approved by a domain admin yet) to 365 days instead of 50 days. As a side effect, domain admins might notice that the user list containing 'new requests' will be longer than usual.